LinkVault Privacy Policy
Effective date: July 6, 2026
At LinkVault ("LinkVault", "we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, protect, and retain your personal information when you use our products and services, including:
- LinkVault Bio (app.linkvault.bio)
- LinkVault Marketplace (shop.linkvault.bio)
- LinkVault Authentication Services
- LinkVault APIs
- Vendor Stores
- Customer Accounts
- Mobile Applications
- Messaging Services
- Payment Services
- Any current or future LinkVault products, websites, applications, or services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information in several ways.
Information You Provide
When you create an account, purchase products, open a store, contact support, or otherwise interact with our Services, you may provide:
- Full name
- Username
- Email address
- Phone number
- Business name
- Profile photograph
- Shipping and billing addresses
- Payment information (processed securely by our payment providers)
- Government-issued identification where required for verification
- Tax information where legally required
- Product listings
- Messages sent through our platform
- Support requests
- Reviews and ratings
- Files, images, and documents you upload
You are responsible for ensuring the information you provide is accurate and up to date.
2. Information We Collect Automatically
When you use our Services, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Device identifiers
- Time zone
- Language preferences
- Log files
- Referral URLs
- Session activity
- Clickstream data
- Search history within LinkVault
- Pages visited
- Time spent on pages
- Features used
- Crash reports
- Performance metrics
This information helps us improve our Services and maintain platform security.
3. Cookies and Similar Technologies
We use cookies, local storage, pixels, and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Personalize your experience
- Detect fraud
- Analyze traffic
- Measure feature usage
- Deliver security protections
You may disable cookies through your browser settings; however, some Services may not function properly. See our Cookie Notice for more detail.
4. Marketplace Information
When using LinkVault Marketplace, we collect information relating to:
Customers
- Orders
- Purchased products
- Shipping information
- Payment status
- Refund requests
- Reviews
Vendors
- Store information
- Product inventory
- Pricing
- Order fulfillment
- Payout information
- Store analytics
- Vendor performance metrics
This information enables us to operate the Marketplace efficiently.
5. Pay Over Time
If you use the Pay Over Time feature, we may collect additional information including:
- Installment schedules
- Payment history
- Automatic payment authorizations
- Outstanding balances
- Payment reminders
- Collection status where applicable
We use this information solely to administer installment purchases, reduce fraud, and comply with applicable laws.
6. Authentication and Security
To protect your account, we may collect:
- Two-factor authentication settings
- Recovery codes
- Authenticator registrations
- Device trust status
- Login history
- Failed login attempts
- Security event logs
- API key usage
- Security preferences
We use this information to secure your account and detect unauthorized access.
7. How We Use Your Information
We use your information to:
- Create and manage your account
- Operate our Services
- Process orders
- Facilitate payments
- Deliver products
- Process refunds
- Provide customer support
- Verify identities
- Prevent fraud
- Detect security threats
- Improve platform performance
- Personalize your experience
- Send transactional notifications
- Send service updates
- Respond to legal requests
- Enforce our Terms and Conditions
- Develop new features
- Conduct analytics
- Maintain system integrity
8. Communications
We may send:
- Order confirmations
- Shipping updates
- Payment receipts
- Security alerts
- Login notifications
- Password reset emails
- Support communications
- Policy updates
- Platform announcements
Where legally permitted, we may also send promotional emails. You may opt out of marketing communications at any time without affecting essential service communications.
9. Legal Bases for Processing
Where applicable, we process personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests, provided such interests do not override your rights
10. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Payment processors
- Shipping providers
- Cloud hosting providers
- Email delivery services
- Customer support providers
- Fraud prevention services
- Identity verification providers
- Analytics providers
- Professional advisers
- Government agencies where legally required
- Law enforcement authorities acting under valid legal process
Information is shared only where necessary for operating our Services or complying with legal obligations.
11. Vendor and Customer Information
To complete transactions:
Customers may share information with Vendors, including:
- Name
- Delivery address
- Contact information
- Order details
Vendors may share relevant order information with Customers, including:
- Shipment updates
- Tracking information
- Store contact details
Both parties are responsible for handling received information lawfully.
12. International Data Transfers
Your information may be processed or stored in countries other than your own.
Where such transfers occur, we implement reasonable safeguards to protect your personal information in accordance with applicable laws.
13. Data Retention
We retain information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Prevent fraud
- Maintain security
- Complete financial reporting
When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with our retention policies.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your information
- Correct inaccurate information
- Update your profile
- Delete your account
- Request deletion of personal information
- Restrict processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal data in a portable format
Certain requests may be limited where we are legally required to retain information.
15. Account Deletion
You may request deletion of your account at any time.
Following verification, we will delete or anonymize eligible personal information unless retention is required by law, regulatory obligations, fraud prevention, dispute resolution, taxation, financial recordkeeping, or enforcement of our agreements.
Some publicly visible content, such as reviews or forum posts, may remain after personal identifiers have been removed where permitted by law.
16. Children's Privacy
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.
17. Security
We employ administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption of data in transit where supported
- Password hashing
- Multi-factor authentication
- Secure authentication systems
- Access controls
- Security monitoring
- Fraud detection
- Regular security updates
- Backup and disaster recovery procedures
No system is completely secure, and we cannot guarantee absolute security.
18. Third-Party Services
Our Services may integrate with third-party platforms, including payment gateways, social media services, analytics providers, and shipping companies.
These third parties operate under their own privacy policies. We encourage you to review their policies before using their services.
19. Business Transfers
If LinkVault undergoes a merger, acquisition, financing, corporate restructuring, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.
20. Compliance with Applicable Laws
We process personal information in accordance with applicable privacy, consumer protection, cybersecurity, anti-money laundering, taxation, and other legal requirements in the jurisdictions in which we operate.
We may disclose information where required by law, court order, regulatory authority, or lawful request from law enforcement.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, we may notify users through email, the LinkVault dashboard, or by posting an updated version on our Services.
Your continued use of the Services after the effective date of any revised Privacy Policy constitutes acceptance of those changes.
22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact LinkVault at hello@linkvault.bio or through our official Help Center or Contact page.
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
23. Your Acceptance
By creating an account, accessing, or using any LinkVault Service, including app.linkvault.bio, shop.linkvault.bio, our APIs, authentication services, or any future LinkVault products, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and protection of your information as described in this Privacy Policy.